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Hi!

On Saturday, I caught a number of restrictions from Upwork (the ability to leave applications and change the profile photo was lost) and the requirement to pass verification in a video chat:


Solution

On the main page of the profile, the message looks like this:

Upwork

I didn’t delay the solution of the issue, immediately went to the Upwork Help Center and sent a request to the chat:

Upwork

In the chat I was asked to write a login or mail, after that, I had to wait a few minutes while they watched the information about my account.

Then video call: I was warned that our conversation was being recorded. The girl was talking to me, she didn’t particularly chatter and it was not difficult for me to answer questions. 

Here are finally the questions that I was asked:

  • login from account;
  • surname and name;
  • address of residence;
  • specified the country of residence, I called only the city + street + house and apartment);
  • in what areas do I work most often;
  • do I have an agency on Upwork;
  • agency name;
  • are there any active contracts now;
  • several names of clients with whom he worked.

That’s all, actually :-).

After that, I was thanked for the communication and asked to wait for a decision, they will make it in a few hours.
The whole process took about 15-20 minutes, no more.
Cherished Your Upwork profile has been verified I waited for the next morning.

Upwork

So:

  1. video identification is very fast;
  2. enough basic knowledge of spoken English;
  3. simple questions and abount account only. 

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